Do you have some questions?
Do you have some questions?
A Style for Every Story
+880 1309 009 714
Looking for our local store?
Halishahar
House# 1, Gate# 5, Sherina Plaza (Beside Chandirka), Halishahar K-Block, Chattogram
Saturday – Thursday: 9:00 – 22:00
Friday: 15:00 – 22:00
+880 1309 009 714
Finlay South City Shopping Mall
Shop# 109 (Ground Floor), Finlay South City, Boddarhut, Chittagong
Saturday – Thursday: 9:00 – 22:00
Friday: 15:00 – 22:00
+880 1309 009 714
Fill up the form if you have any question
Frequently Asked Questions FAQs
1. How can I check the status of my order?
You can check your order status by logging into your account and visiting the “My Orders” section. You will also receive email notifications with updates on your order processing, shipping, and delivery.
2. What are your shipping options and costs?
We offer several shipping options to accommodate your needs and budget. Shipping costs are calculated based on the weight and destination of your order. You can see the estimated shipping cost during checkout before finalizing your purchase. Here’s a breakdown of our most common options:
Standard Delivery (3-5 business days inside Dhaka, 7-10 business days outside Dhaka): This is our most affordable shipping option.
Express Delivery (1-2 business days inside Dhaka, 3-5 business days outside Dhaka): This option is ideal if you need your order sooner. Additional fees may apply.
3. What is your return and exchange policy?
We want you to be happy with your purchase! You can return or exchange most items within 7 days of delivery if they are unworn, unwashed, and in their original packaging with tags attached.
Free Returns: We will cover return shipping costs for items that are incorrect, damaged, or defective.
Return for Other Reasons: For other return reasons (e.g., size doesn’t fit, changed mind), you will be responsible for return shipping costs.
4. What payment methods do you accept?
We offer a variety of secure payment methods for your convenience:
Cash on Delivery (COD): Available for orders within Chittagong. Pay the delivery agent upon receiving your order. Outside Chittagong, payment is made to the courier service before collecting the product(s).
Online Payment: We accept major credit and debit cards (Visa, MasterCard, American Express), mobile wallets (bKash, Nagad, Rocket, Sure Cash, etc.), and online banking options. Additional processing fees may apply for international payments.
5. How can I contact customer service?
Our friendly customer service team is here to help with any questions you may have. You can reach us by:
Phone: 01309009714 (9:00 AM to 9:00 PM, except Govt. holidays)
Email: [email protected]
6. Can I track my order?
Yes, you can track your order in real-time once it has been shipped. You will receive a tracking number via email or SMS, allowing you to follow your package’s progress through the courier’s website.